At Two Cats Outboard Motors, we are committed to ensuring your satisfaction with every purchase. If you’re not entirely satisfied with your order, we’re here to help.

1. Return Eligibility

  • Return Window: You may return most new, unused items within 30 days of delivery.

  • Condition: Items must be returned in their original condition, including all packaging, accessories, and documentation.

  • Exceptions: Certain items, such as customized products or items marked as non-returnable, are not eligible for return.

2. Return Process

To initiate a return:

  1. Contact Us: Reach out to our Customer Service team at sales@twocatsoutboardmotors.com within 30 days of receiving your order.

  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.

  3. Receive Instructions: Our team will provide you with return instructions, including the return address and any necessary labels.

Note: Returns must be shipped to our designated return address. We do not accept walk-in returns at our office location.

3. Return Shipping Fees

  • Defective or Incorrect Items: If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.

  • Other Reasons: For returns due to buyer’s remorse or other reasons not caused by our error, the customer is responsible for return shipping costs.

4. Refunds

  • Processing Time: Refunds are processed within 7 business days after we receive and inspect the returned item(s).

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.

  • Deductions: If applicable, original shipping charges may be deducted from the refund amount.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Contact Information

For any questions or concerns regarding our return and refund policy:

Final Note

We reserve the right to modify this return policy at any time. Your satisfaction is our top priority, and we are here to help with any issues or concerns you may have with your purchase.

Thank you for choosing us for your Outboard Motors