Shipping Policy

At Two Cats Outboard Motors, we are committed to delivering your orders promptly and reliably. This policy outlines our shipping practices to ensure transparency and compliance with Google Merchant Center guidelines.

1. Shipping Destinations

We currently ship to customers within the United States. If you’re located outside the U.S., please contact us at sales@twocatsoutboardmotors.com to inquire about international shipping options.

2. Shipping Methods and Carriers

We utilize reputable carriers such as UPS, FedEx, and USPS to ensure safe and timely delivery of your orders. The choice of carrier depends on the destination, package size, and weight.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the package. The exact shipping fee will be displayed at checkout before you complete your purchase.

4. Handling Time

Orders are processed and dispatched within 1-2 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Times

Delivery times vary based on the shipping method and destination:

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 2-3 business days

  • Overnight Shipping: 1 business day

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as weather conditions or carrier delays.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

7. Shipping Restrictions

Due to carrier limitations, we are unable to ship to P.O. Boxes or APO/FPO addresses. Additionally, certain oversized or heavy items may have specific shipping restrictions or require additional handling time.

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at sales@twocatsoutboardmotors.com or Address 755 Blackwell Park Cookeville, Tennessee 38506. We will work with the carrier to resolve the issue promptly.

9. Contact Information

For any questions or concerns regarding our shipping policy:

If you have any questions or concerns about your order, our dedicated customer service team is here to help. We guarantee prompt responses to all inquiries, ensuring you have the support you need throughout the shipping process.

Thank you for choosing Two Cats Outboard Motors. We look forward to helping you embark on your next boating adventure!